Contact PMRO
General Inquiries
Phone: 1-877-743-8237 or 703-448-6155
Fax: 703-442-9015
Email: tickettowork@cessi.net
Ticket to Work PMRO Management
Derek Shields, dshields@axiom-rm.com
Nicole Harrison, nharrison@cessi.net
Ticket to Work Specialists
Tom Gloss, tom.gloss@ssa.gov
Sallie Rhodes, sallie.rhodes@ssa.gov
Ticket to Work Presentation Requests
Gwen Williams, gwilliams@axiom-rm.com
Ticket to Work Communication Requests
Arielle Dorros, adorros@axiom-rm.com
Employment Network or Beneficiary Outreach Account Managers
Please contact the appropriate regional / vertical Account Manager listed below.
Emily Malsch, emalsch@cessi.net, 703-448-6155 x203
Team Lead, EN Recruitment
National EN Specialist: One-Stops
Elizabeth Lee, elee@cessi.net, 703-448-6155 x244
Region 1: CT, MA, ME, NH, RI, VT
Joel Middleton, jmiddleton@cessi.net, 703-448-6155 x223
Region 2: NJ, NY, VI, PR
National EN Specialist: State Vocational Rehabilitation Agencies and Partnership Plus
Beneficiary Specialist: Native Americans
Margaret Little, mlittle@cessi.net, 703-448-6155 x212
Region 3: DE, DC, MD, PA, VA, WV
Leslie Barrett, lbarrett@cessi.net, 703-448-6155 x228
Region 4: AL, FL, GA, KY, MS, NC, SC, TN
National EN Specialist: Higher Education and Youth Transition Services
Beneficiary Specialist: Hispanic Community and Youth Outreach
Todd Betteker, tbetteker@cessi.net, 703-448-6155 x226
Region 5: IL, IN, MI, MN, OH, WI
Beneficiary Specialist: Disabled Veterans
Isaac Huff, ihuff@cessi.net, 703-448-6155 x234
Region 6: AR, LA, NM, OK, TX
National EN Specialist: Faith and Community-Based Organizations, Goodwill
Beneficiary Specialist: Individuals with Visual Impairments
Susan Samuels, ssamuels@cessi.net, 703-448-6155 x235
Region 7: IA, NE, KS, MO
Region 8: CO, MT, ND, SD, UT, WY
National EN Specialist: Employers and Employment Agencies
David Jones, djones@cessi.net, 703-448-6155 x201
Region 9: AZ, CA, HI, NV, Guam, American Samoa, Saipan
Region 10: AK, ID, OR, WA
National EN Specialist: Mental Health, UCP, Easter Seals
Kelly Kenealy, kelly.kenealy@ssa.gov, 410-965-3940
Beneficiary Specialist: Women with Disabilities